Monday, June 06, 2005

IMPOSSIBLE: Can Ice-Cream be the reason????

Thanks to sanket for sending this along.
 
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This is a real story that happened between the customer of General
Motors and its Customer-Care Executive. A complaint was received by the
Pontiac

Division of General Motors:

"This is the second time I have written to you, and I don't blame you
for not answering me, because I sounded crazy, but it Is a fact that we
have a tradition in our family we have Ice-Cream for dessert after
dinner each night. But the kind of ice cream varies so, every night,
after we've eaten, the whole family votes on which kind of ice cream we
should have and I drive down to the store to get it. It's also a fact
that I recently purchased a new Pontiac and since then my trips to the
store have created a problem. You see,every time I buy a vanilla
ice-cream, when I start back from the store my car won't start. If I
get
any other kind of ice cream, the car starts just fine. I want you to
know I'm serious about this question, no matter how silly it sounds"

"What is there about a Pontiac that makes it not start when I get
vanilla ice cream, and easy to start whenever I get any other kind?"
The
Pontiac President was understandably skeptical about the letter, but
sent an Engineer to check it out anyway. The latter was surprised to be
greeted by a successful, obviously well educated man in a fine
neighborhood. He had arranged to meet the man just after dinnertime, so
the two hopped into the car and drove to the ice cream store. It was
vanilla icecream that night and, sure enough, after they came back to
the car, it wouldn't start.

The Engineer returned for three more nights.

The first night, they got chocolate. The car started. The second night,
he got strawberry. The car started. The third night he ordered vanilla.

The car failed to start. Now the Engineer, being a logical man, refused
to believe that this man's car was allergic to vanilla ice cream. He
arranged, therefore, to continue his visits for as long as it took to
solve the problem. And toward this end he began to take notes: he
jotted
down all sorts of data: time of day, type of gas uses, time to drive
back and forth etc.

In a short time, he had a clue: the man took less time to buy vanilla
than any other flavor.

Why? The answer was in the layout of the store. Vanilla, being the most
popular flavor, was in a separate case at the front of the store for
quick pickup. All the other flavors were kept in the back of the store
at a different counter where it took considerably longer to check out
the flavor.

Now, the question for the Engineer was why the car wouldn't start when
it took less time. Eureka - Time was now the problem - not the vanilla
icecream!

The engineer quickly came up with the answer: "vapour lock". It was
happening every night; but the extra time taken to get the other
flavors
allowed the engine to cool down sufficiently to start. When the man got
vanilla, the engine was still too hot for the vapour lock to dissipate.


Remember:
Even crazy looking problems are sometimes real and all problems seem to
be simple only when we find the solution with cool thinking.

Don't just say its "IMPOSSIBLE" without putting a sincere effort...
Observe the word "IMPOSSIBLE" carefully... Looking closer you will see,
"I'M POSSIBLE"...

What really matters is your attitude and your perception.

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